This level is voluntary; it is programmed to help in differentiating the employees who are interested in career advancement within the organization. It is a self-study program that expands upon the topics found in Level A. Each officer is given a series of booklets that, combined with online resources and supervisor assistance, provides the officer with an extensive review of emergency response, customer service awareness, and report writing. The focus of Level C is not just on detailed security training, but also on customer service training. The Program is a key component in determining eligibility for promotion to a supervisory position. Once a security officer is promoted into a supervisory position, that individual will become eligible to enter the CSGP known as Certified Security General Program.
Certified Security General Program prepares an employee to manage within the organization, as well as to be security professionals.